The Student Experience Toolkit: Grow New Enrollment and Improve the Student Journey
The first conversation is the prospective student’s introduction to your institution. Are you confident that your team is making the right first impression?
This Toolkit provides coaching and training materials for mastery of the student interaction, including a Conversation Map to provide a consistent call structure for student conversations.
Proven training materials guide your front-line Counselors on how to ask developmental questions, overcome obstacles, navigate difficult conversations effectively, navigate cost concerns, and connect features and benefits with student needs to build a customized plan of action to progress the prospective student.
All of this while allowing your team’s personality to come through in the interaction so conversations don’t feel robotic and rehearsed creating a connected student experience.
The first conversation is the prospective student’s introduction to your institution. Are you confident that your team is making the right first impression?
This Toolkit provides coaching and training materials for mastery of the student interaction, including a Conversation Map to provide a consistent call structure for student conversations.
Proven training materials guide your front-line Counselors on how to ask developmental questions, overcome obstacles, navigate difficult conversations effectively, navigate cost concerns, and connect features and benefits with student needs to build a customized plan of action to progress the prospective student.
All of this while allowing your team’s personality to come through in the interaction so conversations don’t feel robotic and rehearsed creating a connected student experience.
The first conversation is the prospective student’s introduction to your institution. Are you confident that your team is making the right first impression?
This Toolkit provides coaching and training materials for mastery of the student interaction, including a Conversation Map to provide a consistent call structure for student conversations.
Proven training materials guide your front-line Counselors on how to ask developmental questions, overcome obstacles, navigate difficult conversations effectively, navigate cost concerns, and connect features and benefits with student needs to build a customized plan of action to progress the prospective student.
All of this while allowing your team’s personality to come through in the interaction so conversations don’t feel robotic and rehearsed creating a connected student experience.
This Toolkit Is Perfect For You If…
You’re an Enrollment, Financial Aid, Student Services or Operations Leader at your Institution who sees a need for improvement and is looking for a jump start on taking the next steps to make a change.
You’d like your team to have a structured approach to the conversation and feel more confident in its student interactions.
You want to improve student retention with a customized plan for how to support your students from application to registration.
What If You Could…
Create a consistent and powerful student experience that is meaningful and yields a return.
Develop the skills of your team members so they feel confident and the student feels supported.
Increase productivity at all levels and maximize the return of your marketing investment by increasing conversion.
What’s Included?
Once you purchase your toolkit, you will get instant access to everything you need to take your team from transactional order takers to connected conversationalists:
Student Conversation Map
Cost Conversation Map
Student Conversation Map Review and Feedback Form
Student Conversation Map Mind Map (Visual Note Taking Tool)
Step 3: Discovery in Action – Asking Developmental Questions – one-page targeted coaching tool
Step 4: Overcoming Student Concerns Module and Worksheet – one-page targeted coaching tool
Step 5: Progressing to the Next Step and Setting Deadlines – one-page targeted coaching tool
Student Support and Retention Tools:
Sample Student Support Plan
Support Plan Mind Map (Visual Note Taking Tool)
Student Conversation Tool for Follow-Up and Retention
Bonus Materials:
Sample 10 Point Referral Generation Strategy
Optional (additional fee):
1 on 1 or Group Consulting to support you in successfully integrating the tools and resources with your team
How It Works
Our unique Development Toolkits are delivered as a PDF document sent straight to your email account within 24-48 hours of purchase.
The resources in this toolkit are designed to help you improve performance by customizing the template to work for your institution or education-based business.
You will also receive access to any future versions of this toolkit that include updates.
